skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration


Because chat bots are still largely untested on mobile, it is important for financial institutions to approach them with caution, restricting them to high-level service functions in the short term, where there is less room for error.


  • The payment capabilities provided by smartphone-based digital assistants and chat bots are largely – but not exclusively – focused on money transfers via integration into third-party applications.

Features and Benefits

  • Assesses the opportunities for and limitations of chat bots and digital assistants in the consumer commerce domain.
  • Explains how financial institutions can best leverage chat bots and digital assistants.

Key questions answered

  • How important are chat bots and digital assistants for financial institutions?
  • How should banks best proceed with chat bots and digital assistants?

Table of contents

Ovum view

  • Summary
  • Digital assistants and chat bots offer new opportunities
  • An appealing proposition for financial institutions
  • Keeping a level head about intelligent agents
  • Early-movers in the field


  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now