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Introduction

The management of fraud risk is an inherent part of running any payment service, but the desire to create a frictionless consumer experience is putting pressure on this model.

Highlights

  • The removal of hurdles at the point at which a customer initiates a transaction will need to be counterbalanced by more detailed verification at the point at which the customer signs up to new payment services. Minimizing the delays and barriers that this causes will be key to the long-term success of any new commerce platform or payment service.

Features and Benefits

  • Understand how the drive to remove friction from the consumer payment experience is creating new challenges for fraud detection.
  • Learn how tighter and more secure customer registration procedures play a crucial role in enabling this balance between security and convenience.

Key questions answered

  • What are the fraud risks associated with enabling "frictionless" consumer payments, and how can these be mitigated?
  • What can be learned from the consumer response to cases of fraud in other areas of payments?

Table of contents

Ovum view

  • Summary
  • Security is a critical part of the payment experience

Appendix

  • Further reading
  • Author

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