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The adoption of Dell Boomi iPaaS and MDM by Genesys is a good case in point for espousing a cloud-first strategy across different cloud service layers (i.e., SaaS, PaaS, and IaaS). The visionary IT leadership at Genesys was quick to realize how a PaaS layer (i.e., integration- and data-centric PaaS) can be used for a range of integration and data management requirements to achieve faster time-to-value at a reasonable cost of ownership.


  • Dell Boomi offers a well-integrated combination of iPaaS and MDM solutions, with “ease-of-use” and developer (user) productivity as key themes.
  • Genesys was quick to realize that with the center of gravity of its extensive business applications portfolio moving to the cloud, it was time to shift to a cloud-based integration platform (i.e., an iPaaS solution).

Features and Benefits

  • Gain insights into value realized by Genesys via adoption of Dell Boomi AtomSphere iPaaS and MDM.
  • Understand key features and capabilities of Boomi AtomSphere iPaaS and MDM.

Key questions answered

  • What are the key benefits of following a cloud-first strategy?
  • How can enterprises “do more with less” by focusing on right-sizing the integration approach and infrastructure?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages

Recommendations for enterprises

  • Agile cloud service integration calls for a right-sized solution
  • A "cloud-first" strategy, followed across different cloud service layers, can deliver greater agility at a lower cost of ownership

Solution selection

  • Background
  • Selection criteria

Solution analysis

  • Solution deployment and outcomes


  • Methodology
  • Author

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