The adoption of Dell Boomi iPaaS and MDM by Genesys is a good case in point for espousing a cloud-first strategy across different cloud service layers (i.e., SaaS, PaaS, and IaaS). The visionary IT leadership at Genesys was quick to realize how a PaaS layer (i.e., integration- and data-centric PaaS) can be used for a range of integration and data management requirements to achieve faster time-to-value at a reasonable cost of ownership.
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