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IT management continues to be under pressure to develop an effective strategy and to deliver services that meet the objectives of the enterprise.


  • Supporting cost efficiencies remains important.

Features and Benefits

  • Understand that the IT function needs to keep pace with stakeholder expectations.
  • Understand that IT deliverables should be prioritized to meet business objectives.

Key questions answered

  • Why does the IT function need to keep pace with stakeholder expectations?
  • Why should IT management focus on strategic competencies?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises

Supporting cost efficiencies remains important

  • IT needs to be central to the formulation of budgets
  • Run-the-organization spending still represents the largest part of IT budgets
  • Crucial to think about the long-term implications of cost savings
  • End-to-end monitoring and measuring should be deployed to improve IT management visibility

The IT function needs to keep pace with stakeholder expectations

  • User choice should be factored into IT strategy
  • IT management needs to start taking account of the connected world
  • Improving operational effectiveness and flexibility

Prioritize IT deliverables to meet business objectives

  • Strong portfolio, program, and project management is essential
  • Effective IT governance with a clear framework for IT decision-making remains important

The extended and virtual enterprise has implications for IT

  • Support for the agile organization is a necessity
  • Management is a critical capability in the digital enterprise

IT management should focus on strategic capabilities

  • Improving core IT competencies
  • Strategy and planning
  • IT capabilities
  • IT services


  • Author

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