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This report explains Ovum's maturity model for IT operations so that organizations can undertake these assessments for themselves and quickly identify where to focus investment or where change is needed. Knowing the maturity of IT operations is critical to any organization's plans for digital transformation because IT operations is pivotal in driving the digital enterprise.


  • Understanding the IT operations framework and how it represents an organization's maturity helps with the value equation of IT in the enterprise.
  • Organizations have addressed the external aspects of digital transformation first, but this ignores the value that IT operations can bring to enabling digital organizations to succeed.
  • Understand why the first question to decide is what is the remit and role of IT in the organization.

Features and Benefits

  • Learn why defining the current role of IT operations can be aided by using an architecture model.
  • Discover why IT operations is pivotal to digital transformation.
  • Learn why business integration is critical for any IT operations team to fully understand how it fits into the bigger business operational model.

Key questions answered

  • What are the eight capabilities that Ovum has identified that all IT operational departments share?
  • Why should IT operations be seen as a trusted partner by the organization?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

IT operations continues to evolve and is more important than ever in the digital enterprise

  • Defining the current role of IT operations can be aided by using an architecture model
  • Why IT operations is pivotal to digital transformation

Understanding the IT operations framework helps organizations establish the value equation of IT in the enterprise

  • Understanding the core capabilities
  • Identifying the maturity level of IT operations


  • Further reading
  • Author

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