skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


This report explains Ovum's maturity model for IT operations so that organizations can undertake these assessments for themselves and quickly identify where to focus investment or where change is needed. Knowing the maturity of IT operations is critical to any organization's plans for digital transformation because IT operations is pivotal in driving the digital enterprise.


  • Understanding the IT operations framework and how it represents an organization's maturity helps with the value equation of IT in the enterprise.
  • Organizations have addressed the external aspects of digital transformation first, but this ignores the value that IT operations can bring to enabling digital organizations to succeed.
  • Understand why the first question to decide is what is the remit and role of IT in the organization.

Features and Benefits

  • Learn why defining the current role of IT operations can be aided by using an architecture model.
  • Discover why IT operations is pivotal to digital transformation.
  • Learn why business integration is critical for any IT operations team to fully understand how it fits into the bigger business operational model.

Key questions answered

  • What are the eight capabilities that Ovum has identified that all IT operational departments share?
  • Why should IT operations be seen as a trusted partner by the organization?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

IT operations continues to evolve and is more important than ever in the digital enterprise

  • Defining the current role of IT operations can be aided by using an architecture model
  • Why IT operations is pivotal to digital transformation

Understanding the IT operations framework helps organizations establish the value equation of IT in the enterprise

  • Understanding the core capabilities
  • Identifying the maturity level of IT operations


  • Further reading
  • Author

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Enterprise Decision Maker, Enterprise IT Strategy and Select...

    2017 Trends to Watch: Big Data

    By Tony Baer 21 Nov 2016

    The breakout use case for big data will be fast data. The Internet of Things (IoT) is increasing the urgency for enterprises to embrace real-time streaming analytics, as use cases from mobile devices and sensors become compelling to a wide range of industry sectors.

    Topics Big data and analytics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now