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This report looks at the identity and access management sector. It highlights enhancements that have to be made to address changing business and consumer environments.


  • What is needed is a new-generation of IAM systems that can deal with all users and interactive business and consumer relationships. These need to be capable of addressing the usage and protection needs of all types and sizes of business.
  • Importantly, IAM usage and protection services should be available to all organizations and user groups and there should be facilities available to fit all budgets.

Features and Benefits

  • Understand that when selecting an IAM provider, organizations should prioritize suppliers capable of supporting and maintaining business and consumer relationships.
  • Understand that they will also benefit from choosing an IAM technology partner that can deal with the connected business world.

Key questions answered

  • When selecting an IAM provider, why should organizations prioritize suppliers capable of supporting and maintaining business and consumer relationships.?
  • In what ways will organizations benefit from choosing an IAM technology partner that can deal with the connected business world?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

IAM provides the building blocks for secure business relationships

  • IAM has a mature technology base, but to move things forward changes will be needed
  • IAM must support and protect all business processes and users

IAM has core technology offerings that businesses cannot afford to ignore

  • IAM must evolve to meet next-generation business requirements

Business and consumer demands are changing the requirements for IAM

  • There is an urgent need to improve and replace restrictive processes and make it easier to access information
  • The need for security and user protection never goes away
  • Business cannot afford to ignore data-protection or privacy issues
  • Integration with business systems is driving the IAM sector forward
  • More needs to be done to deal with smart identity issues


  • Further reading
  • Author

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