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Introduction

The CA Technologies portfolio of IT service management (ITSM) solutions is a fully integrated software portfolio, available on-premise or hosted by partners, that can help IT organizations realize value from service management initiatives.

Highlights

  • The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtraction for CA Service Management.

Features and Benefits

  • Learn why the CA Service Management portfolio should be considered by organizations looking for technology that can support their ITSM efforts.
  • Understand how the portfolio is appropriate for organizations across a wide range of industry sectors.

Key questions answered

  • What capabilities are offered by the CA Service Management portfolio?
  • Which organizations have deployed CA Service Management solutions?

Table of contents

Summary

  • Catalyst
  • Key findings
  • Recommendations
  • Value proposition

Solution analysis

  • Functionality
  • Go-to-market strategy
  • Deployment

Data sheet

  • Key facts about the solution

Appendix

  • Further reading
  • Author

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