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The CA Technologies portfolio of IT service management (ITSM) solutions is a fully integrated software portfolio, available on-premise or hosted by partners, that can help IT organizations realize value from service management initiatives.


  • The CA Service Management portfolio comprises CA Service Management, which includes its on-premise or managed-hosted offerings (CA Service Desk Manager and CA IT Asset Manager, including CA Service Catalog capabilities), CA Business Service Insight, and Xtraction for CA Service Management.

Features and Benefits

  • Learn why the CA Service Management portfolio should be considered by organizations looking for technology that can support their ITSM efforts.
  • Understand how the portfolio is appropriate for organizations across a wide range of industry sectors.

Key questions answered

  • What capabilities are offered by the CA Service Management portfolio?
  • Which organizations have deployed CA Service Management solutions?

Table of contents


  • Catalyst
  • Key findings
  • Recommendations
  • Value proposition

Solution analysis

  • Functionality
  • Go-to-market strategy
  • Deployment

Data sheet

  • Key facts about the solution


  • Further reading
  • Author

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Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
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