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Founded in 1994, Sunrise Software provides IT service management (ITSM) solutions aimed at helping organizations from a wide variety of industry sectors realize value from service management activities.


  • Sunrise Software’s Sostenuto platform offers capabilities across three products that are well aligned to the needs of most SMEs.

Features and Benefits

  • Assess the strengths of the Sunrise Software ITSM platform.
  • Learn about some of the capabilities offered by the solution.

Key questions answered

  • What are the strengths and weaknesses of the Sunrise Software ITSM platform?
  • Going forward, how do Ovum feel the solution could evolve in meeting ever-changing enterprise demands?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Sunrise Software Sostenuto?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

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