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This research provides guidance to organizations embarking on an IT process-improvement initiative.


  • New technologies, the need to reduce costs, and the mandate placed upon IT to do more with less make the need to optimize processes one that many organizations share.

Features and Benefits

  • Learn about some of the key activities involved when undertaking an effort to optimize IT processes.
  • Learn about wider continuous improvement practices.

Key questions answered

  • What is IT process optimization?
  • What are some of the tasks and activities that must be undertaken as part of any process-optimization effort?

Table of contents


  • Introduction
  • Download 1: Framework: IT Process Optimization


  • Further reading
  • Author

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