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ServiceNow has had a big and positive impact on the ITSM industry over recent years, and the vendor has positioned itself as a leader in the space. As the ServiceNow solution has evolved, so have the use cases by which it can provide value.


  • Both the ServiceNow solution and the company itself are undergoing a transformation.

Features and Benefits

  • Assesses the ServiceNow FUJI release.
  • Learn about the new features and capabilities introduced in the new release.

Key questions answered

  • What value does the solution offer to IT departments and other business units?
  • What are the strengths and weaknesses of the solution?
  • What new product enhancements have been introduced?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider ServiceNow?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

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