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Introduction

ServiceNow has had a big and positive impact on the ITSM industry over recent years, and the vendor has positioned itself as a leader in the space. As the ServiceNow solution has evolved, so have the use cases by which it can provide value.

Highlights

  • Both the ServiceNow solution and the company itself are undergoing a transformation.

Features and Benefits

  • Assesses the ServiceNow FUJI release.
  • Learn about the new features and capabilities introduced in the new release.

Key questions answered

  • What value does the solution offer to IT departments and other business units?
  • What are the strengths and weaknesses of the solution?
  • What new product enhancements have been introduced?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider ServiceNow?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Author

Have any questions? Speak to a Specialist

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