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Early in 2015, Frontrange and Lumension merged to form Heat software. Heat Service Management is the company’s IT service management (ITSM) offering.


  • The solution is very capable, offering functionality that can help organizations align with ITIL, enable the mobile worker, and empower IT and wider business employees.

Features and Benefits

  • Understand why unified endpoint management represents an area where Heat Service Management has an opportunity to differentiate its solution.
  • Learn about the key capabilities offered by the solution and how they could add value.

Key questions answered

  • Why consider Heat Service Management?
  • Where could the solution be improved when compared to competitive offerings in the ITSM space?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Heat Service Management?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

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