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Introduction

Salesforce’s Force.com, the company’s homegrown platform-as-a-service (PaaS) offering, is morphing into a data, people, and application integration hub. Its data and people integration capabilities leverage the Salesforce Analytics and Community clouds

Highlights

  • Force.com makes it relatively easy to integrate Force.com-based applications with external systems (inside-out integration) and for external systems to leverage Force.com services and the functionality of Force.com-based applications (outside-in integration).

Features and Benefits

  • Understand the various application integration facilities that Salesforce makes available in Force.com and how best to use them.
  • Understand how Force.com relates to Heroku and Fuel from an integration point of view, and how to use the three PaaS platforms together.

Key questions answered

  • What are the best Force.com application integration technologies (not just APIs but also Canvas apps, for example) and patterns?
  • How can I leverage not just Force.com APIs but also Fuel APIs?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Pick the right Force.com inside-out integration design and technologies

  • Choose the right design: pick an integration middleware platform
  • Choose the right integration mechanism

Use Force.com’s APIs and new Canvas framework for outside-in integration

  • Leverage Force.com’s portfolio of APIs
  • Use the connected app mechanism for security purposes
  • Expose external applications as Canvas apps
  • Keep in mind the need to integrate Force.com organizations with one another

Use Force.com as the integration hub for Heroku and Fuel applications, among others

  • Force.com is the key system of record, a nexus for other application components
  • Use Heroku as an alternative for, not just a complement to, Force.com
  • There is more to Salesforce SaaS than the Force.com-based Sales and Service clouds

Distribute and monetize your code with AppExchange

  • AppExchange is part and parcel of Force.com
  • AppExchange combines marketplace and business enablement services
  • One marketplace among others

Appendix

  • Further reading
  • Author

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