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Introduction

This brief focuses on the key findings from Ovum's ICT Enterprise Insights program, focusing on enterprise productivity and collaboration.

Highlights

  • Business and IT managers focus on the future of "cognitive work" and the way it is undertaken.
  • Those in work need to boost their productivity as the workforce starts to shrink.
  • Digital workspace strategies should orchestrate team collaboration, integrate business workflows, and drive customer-adaptive behaviors.

Features and Benefits

  • Provides insight and recommendations for enterprise IT decision-makers based on surveys with 7,000 senior IT executives across more than 60 countries.
  • Provides insight and recommendations for vendors and suppliers of enterprise IT products and solutions based on surveys with 7,000 senior IT executives across more than 60 countries.

Key questions answered

  • What are this year's key business challenges?
  • What are this year's important IT trends?
  • How do organizations rate their digital transformation progress?
  • How does the progress of mobile workplace strategies differ across the world?
  • How are organizations supporting digital culture and organization structures?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors and digital service providers

The impact of digital transformation will be felt by all employees globally as we approach 2020

  • Business and IT managers focus on the future of "cognitive work" and the way it is undertaken
  • Those in work need to boost their productivity as the workforce starts to shrink
  • Recruitment and training, together with technology, determine the success and progress of digital transformation programs
  • Digital workspace strategies should orchestrate team collaboration, integrate business workflows, and drive customer-adaptive behaviors
  • Employee engagement plays a critical role in the digital transformation journey

Ovum's ICT Enterprise Insights Program

  • IT and communications insight by line of business

Appendix

  • Methodology
  • Further reading
  • Author

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