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Introduction

Modern business agility demands the kind of digital workspace that employees want to use, that IT teams are able to support, and that organizations can afford.

Highlights

  • This report presents Ovum's manifesto for the digital workspace. It details eight areas that organizations should consider as they develop their end-user computing strategies.

Features and Benefits

  • Presents the eight key components of a modern digital workspace strategy.
  • Relates digital workspace strategy to the customer-adaptive enterprise.
  • Connects the dots between the modern digital workspace and the customer-adaptive enterprise.
  • Highlights the need to segment knowledge workers, services workers, and manual workers.

Key questions answered

  • Why should business decision-makers take an active interest in the organization's digital workspace strategy?
  • How can organizations improve employee productivity and customer service through digital workspace strategy?
  • What can system integrators and digital service providers offer enterprises from a digital workspace perspective?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises

A digital workspace manifesto

  • A workspace that promotes productivity, collaboration, and business innovation
  • A workspace that suits an expanding range of digital workstyles
  • A workspace that scales to meet real enterprise requirements: identities, roles, devices, applications, and data
  • A workspace that enhances the employee experience, rather than detracting from it
  • A workspace that is flexible, mobile, and agile
  • A workspace that preserves the confidentiality, integrity, and availability of corporate data and information
  • A workspace that is compliant
  • A workspace that is well implemented, well supported, and always up to date

Appendix

  • Further reading
  • Author

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