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Summary

Jive Software, a provider of business communication and collaboration solutions, unveiled its vision of the future at its customer and partner event last week. Called Jive WorkHub, the product brings together employees, partners, customers, and "things" through a combination of interactive intranet and focused communities. WorkHub's cloud architecture is a key element of Jive's vision, hence the company is encouraging its existing customers to migrate on-premise and hosted Jive instantiations to the cloud, highlighting improved time to value and a better return on investment as reasons to do so.

Resource constraints result in delayed updates and upgrades to important on-premise business IT systems

As part of a cloud migration case study presented at JiveWorld16, delegates running on-premise versions of Jive were asked if their organizations had missed out on important feature updates or experienced delayed upgrades due to resource constraints. The poll revealed that 60% of Jive customers had indeed experienced this less-than-ideal situation.

Community engagement platforms aren't the only on-premise software products that suffer from resourcing constraints, and employee productivity isn't the only aspect of business performance that is impeded when IT departments struggle to install important updates and upgrades. Security and compliance issues are often exacerbated by IT resourcing issues, as are upgrades and patching of line-of-business applications and other IT systems. Adopting a cloud-based strategy (i.e., where the vendor keeps the system up to date and secure) is one way of overcoming these challenges, so why aren't more companies perusing this option?

From the layman's perspective, the terms "software-as-a-service" (SaaS) and "cloud" are almost synonymous with one another. Consumers and business professionals have come to think of the cloud as being this magical place where IT sorcery happens, performed by wizards with computer science PhDs in secret locations. As consumers, we don't appear to have any problem accommodating this notion or service model, but, as diligent business leaders and IT decision-makers, we are less willing to trust or adopt anything that we don't fully understand, can't touch, or can't easily see.

As we've seen over recent years, moving to the cloud isn't an easy move or a risk-free path for any software vendor, and likewise their customers. However, it's clearly essential for most markets when viewed from the perspective of cost, growth, and progress. In Jive's case, moving its intranet and community engagement products to the cloud will help the company grow its business and progress its "Internet of People" strategy. For Jive's customers, a move to the cloud should see an increase in the potential for new ways to engage and collaborate, while also reducing the stress on the beleaguered corporate IT department.

Appendix

Further reading

"Why you need an enterprise social network," EI0024-000025 (July 2015)

Framework: Selecting an Enterprise Social Networking Product, IT0021-000027 (September 2014)

Author

Richard Edwards, Principal Research Analyst, Enterprise Productivity & Mobility

richard.edwards@ovum.com

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