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Introduction

The Hongkong and Shanghai Hotels, Limited (HSH) recognized that mobility offered new ways to optimize the customer experience, specifically in terms of how communication with customers could be improved.

Highlights

  • HSH rolled out in-room tablet-based control systems to manage lighting, heating and cooling systems, drapes, and guest information to improve the customer experience.

Features and Benefits

  • Learn about the benefits realized by a large hotel group through the adoption and utilization of an enterprise mobility management solution.
  • Uses customer input to evaluate the challenges and outcomes of the project.

Key questions answered

  • What was the business value offered by an EMM solution for the HSH group?
  • What were some of the key lessons learned from the project?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key findings

Recommendations for enterprises

  • Key lessons learned

Solution selection

  • Background

Solution analysis

  • Solution deployment
  • Outcomes

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Author

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