skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Ovum view

Summary

Microsoft has announced that it is to acquire VoloMetrix, a provider of organizational analytics technology. VoloMetrix provides large businesses and institutions with organizational insights by applying advanced analytics and data-mining techniques to anonymized information gathered from corporate email and calendaring systems, such as Microsoft Exchange. This acquisition will bolster Microsoft Office Delve, the Office 365 component that helps business users discover timely and pertinent information.

"Knowledge is of two kinds: We know a subject ourselves or we know where we can find information upon it"

Despite significant investments in enterprise social networks, intranets, CRM systems, and enterprise collaboration platforms, most employees still engage, communicate, and collaborate via the corporate email system. A ubiquitous and universal technology, email has the greatest reach and range of any "social network," and its use is deeply ingrained in the corporate cultures of large, established organizations.

Most corporate email systems are anything but "corporate" in the communal sense of the word. Every mailbox has an owner, and most owners consider the information stored within their mailbox to be private, even though the messages within it are mostly work related. This notion of mailbox privacy continues to impede the progress of knowledge management within enterprises, and actually increases the number of email messages each of us receives each day from colleagues asking "do you know where I can find…" types of question.

Initiatives to banish internal email have seen very limited success. This provides opportunities for companies such as IBM (Watson Analytics), VoloMetrix, and Morphix (MetaSight) to apply their big data, advanced analytics, and business transformation know-how to the challenge of extracting organizational insight and intelligence from the thousands of email messages and meeting invites that flow through corporate email systems every day.

As organizations grow, their complexity tends to increase. This complexity can impede knowledge-based business processes and collaborative activities, resulting in reduced productivity and low levels of employee engagement. The net effect is diminished growth, increased operational costs, and business stall. What company would not want to avoid this scenario? The business value of organizational analytics increases with the size of the company, so there is likely to be real appeal here for large enterprises.

The VoloMetrix team is led by business intelligence, data science, and enterprise analytics experts, so their own experiences, knowledge, and know-how will bolster the promising potential of Delve and enable Microsoft to offer Office 365 customers better insights into how employee behaviors determine business outcomes.

Appendix

Author

Richard Edwards, Principal Research Analyst, Enterprise Productivity & Mobility

richard.edwards@ovum.com

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now