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Summary

Salesforce has announced that it will integrate with third-party enterprise file sync and share products via Salesforce Files Connect, starting with Microsoft OneDrive for Business. Salesforce already provides file sync and share capabilities in its CRM platform, but this initiative will enable files stored in other repositories to be embedded directly into business processes.

Salesforce adopts a pragmatic approach to document management and file sharing

The enterprise file sync and share market is hyperactive, with a broad range of vendors vying for attention. Ovum’s global survey of 5,000 IT decision makers suggests that 45% of organizations intend to install new, or transform existing, file sync and share capabilities in 2015.

The Salesforce announcement displays a pragmatic view of the new world or work and, in particular, the way that employees create, review, and share documents. Despite the marketing efforts of some vendors in the file sync and share space, expecting all individuals and business constituencies to use the same file repository is wishful thinking.

With support for OneDrive for Business and SharePoint announced, and Google Drive in development, it will be interesting to see if Salesforce Files Connect adds support for consumer/freemium products, as Ovum’s 2014 global study of 5,187 full-time employees indicates that 89% of those using file sync and share technology at work are using at least one consumer product.

For business leaders, CIOs, and IT managers, Salesforce Files Connect provides yet another chance to bring file sync and share under corporate control, deploying tools that employees want to use and that the IT department can manage. For employees and users of Salesforce, today’s announcement brings universal file sharing that one step closer.

Appendix

Further reading

2015 Trends to Watch: Enterprise Collaboration and Productivity, IT0021-000042 (December 2014)

2015 ICT Enterprise Insights on Enterprise Collaboration, IT0021-000039 (November 2014)

Ovum Interactive Decision Matrix for Enterprise File Sync and Share, IT0021-000026 (September 2014)

Ovum Decision Matrix: Selecting an Enterprise File Sync and Share Product, IT0021-000018 (August 2014)

SWOT Assessment: Microsoft OneDrive for Business, EI0024-000019 (August 2014)

SWOT Assessment: Google Drive for Work, EI0024-000017 (August 2014)

SWOT Assessment: Salesforce.com – Salesforce Files, IT0021-000013 (July 2014)

Author

Richard Edwards, Principal Research Analyst, Ovum IT

richard.edwards@ovum.com

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