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Introduction

Oracle launched Oracle Live Experience Cloud on September 29, ahead of Oracle OpenWorld in San Francisco. Positioned to deliver seamless, human mobile service experiences, Oracle Live Experience Cloud is a SaaS solution that provides a browser-based UI/portal for agents with provisioned assistance capabilities.

Highlights

  • The cloud service features real-time communication capabilities – HD voice, HD video, screen sharing, and annotating.

Features and Benefits

  • Evaluates how video and WebRTC technologies are emerging to help shape three trends.
  • Assesses how Oracle Live Experience Cloud is complementary to Oracle’s Customer Service suite, and makes logical sense, as bolting on HD voice, HD video, screen share, and annotation capabilities is a logical next step in helping clients digitally transform.

Key questions answered

  • What are the key features of Oracle Live Experience Cloud?
  • How will Oracle Live Experience Cloud help companies digitally transform?

Table of contents

Ovum view

  • Summary
  • Oracle Live Experience Cloud integrates into web and mobile apps for seamless support
  • Oracle delivers the modern customer experience with communications through the cloud
  • Expanded capabilities will appeal to enterprises that deal in complex products and processes

Appendix

  • Further reading
  • Author

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