skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


Oracle launched Oracle Live Experience Cloud on September 29, ahead of Oracle OpenWorld in San Francisco. Positioned to deliver seamless, human mobile service experiences, Oracle Live Experience Cloud is a SaaS solution that provides a browser-based UI/portal for agents with provisioned assistance capabilities.


  • The cloud service features real-time communication capabilities – HD voice, HD video, screen sharing, and annotating.

Features and Benefits

  • Evaluates how video and WebRTC technologies are emerging to help shape three trends.
  • Assesses how Oracle Live Experience Cloud is complementary to Oracle’s Customer Service suite, and makes logical sense, as bolting on HD voice, HD video, screen share, and annotation capabilities is a logical next step in helping clients digitally transform.

Key questions answered

  • What are the key features of Oracle Live Experience Cloud?
  • How will Oracle Live Experience Cloud help companies digitally transform?

Table of contents

Ovum view

  • Summary
  • Oracle Live Experience Cloud integrates into web and mobile apps for seamless support
  • Oracle delivers the modern customer experience with communications through the cloud
  • Expanded capabilities will appeal to enterprises that deal in complex products and processes


  • Further reading
  • Author

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

  • Enterprise Decision Maker, Enterprise IT Strategy and Select...

    2017 Trends to Watch: Big Data

    By Tony Baer 21 Nov 2016

    The breakout use case for big data will be fast data. The Internet of Things (IoT) is increasing the urgency for enterprises to embrace real-time streaming analytics, as use cases from mobile devices and sensors become compelling to a wide range of industry sectors.

    Topics Big data and analytics IoT


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now