skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

TeleTech's latest central positioning of its digital engagement platform and technology-enabled services, Humanify Customer Engagement as a Service, will be pivotal in helping the vendor achieve its goal of offering seamless service and customer engagement delivery.

Highlights

  • For several years, TeleTech has been building and acquiring new CX capabilities to provide an end-to-end solution that enables a seamless customer experience within and across channels.

Features and Benefits

  • Evaluates how TeleTech will bridge its customer experience technologies and offerings.
  • Assesses the latest developments that will help move TeleTech to practice proactive customer engagement.

Key questions answered

  • How will Humanify, TeleTech's new suite of services and technologies, help create seamless omnichannel customer engagement?
  • What planned releases will TeleTech announce in 2017?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

TeleTech's transformation to CX leader

  • TeleTech's journey began seven years ago
  • TeleTech laid the essential building blocks for the digital shift
  • Humanify will present a more cohesive offering for TeleTech

Appendix

  • Methodology
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - +44 (0) 207 017 7760 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now