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[24]7’s AI-powered AIVA Virtual Agent offers two options for customers: [24]7 Answers, an informational digital agent, and [24]7 AIVA Assistant, an advanced digital agent powered by AI and machine learning. This gives customers the ability to scale with their service needs.


  • [24]7’s Virtual Agent products are tightly integrated with its chat platform, ensuring seamless escalation when needed. There is also an option to use [24]7 Digital Chat agents. These two digital chat options give customers options to scale with their size and needs
  • Channel independent, with the ability to build once and deploy on multiple channels, [24]7’s Virtual Agent operates seamlessly across speech and text-based channels and devices, including IVR, mobile apps, social media, and the web.

Features and Benefits

  • Integrates with any mobile application today (mobile iOS) and in the future as long as it has an open API.
  • Analyzes structured and unstructured data and makes dynamic recommendations in real time.

Key questions answered

  • How does the platform predict intent and make next best actions?
  • How does [24]7 help customers manage individual journeys?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put [24]7 on your radar?


  • Background
  • Current position

Data sheet

  • Key facts


  • On the Radar
  • Further reading
  • Author

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