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Introduction

Genesys’ Smart Use Cases is a four-stage consultative selling approach that relies on multiple areas of discovery and deployment. It’s geared toward helping prospects and customers define the necessary steps for business transformation in particular areas.

Highlights

  • Genesys launched its new consultative selling approach, called Smart Use Cases, in 2017.

Features and Benefits

  • Highlights the scope of the Smart Use Cases program.
  • Highlights potential improvements clients see from the program.

Key questions answered

  • What benefits do enterprises typically realize from deploying Smart?
  • What are the key building blocks of the Smart solution?

Table of contents

Ovum view

  • Summary
  • Smart Use Cases determine the challenge and map the corresponding solution
  • Clients see improvement in time to value
  • Smart Use Cases are geared toward quick wins

Appendix

  • Further reading
  • Author

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