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Introduction

Almost six months after completing its acquisition of Interactive Intelligence (I3), the "new" Genesys held its first combined user group, partner, and analyst/media conference to introduce its revamped product line and new branding.

Highlights

  • The conference did a good job of putting on display the success of the combined company in linking its management, products and services, and R&D efforts.

Features and Benefits

  • Assesses Genesys' development of a new product portfolio after its acquisition of I3.
  • Analyzes Genesys' potential in the customer engagement market and the company's prospects of moving into the mid-market.

Key questions answered

  • Does Genesys' acquisition put it in a better, more competitive position?
  • Will the combined company see the discontinuation of I3's Customer Interaction Center (CIC) solution?

Table of contents

Ovum view

  • Summary
  • Genesys is now better positioned to serve the market
  • The G-Nine software release will shape the product line's future
  • Genesys' impact on the market will be significant

Appendix

  • Further reading
  • Author

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