skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration


Almost six months after completing its acquisition of Interactive Intelligence (I3), the "new" Genesys held its first combined user group, partner, and analyst/media conference to introduce its revamped product line and new branding.


  • The conference did a good job of putting on display the success of the combined company in linking its management, products and services, and R&D efforts.

Features and Benefits

  • Assesses Genesys' development of a new product portfolio after its acquisition of I3.
  • Analyzes Genesys' potential in the customer engagement market and the company's prospects of moving into the mid-market.

Key questions answered

  • Does Genesys' acquisition put it in a better, more competitive position?
  • Will the combined company see the discontinuation of I3's Customer Interaction Center (CIC) solution?

Table of contents

Ovum view

  • Summary
  • Genesys is now better positioned to serve the market
  • The G-Nine software release will shape the product line's future
  • Genesys' impact on the market will be significant


  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now