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Introduction

Servion has been helping companies in the area of customer experience management for more than two decades. The company helps clients automate and integrate their customer interaction channels through a customer engagement hub, built on Servion’s five CX platforms that together enable data integration, analysis, orchestration, and next best action.

Highlights

  • Servion has evolved from a single voice provider to an omnichannel engagement vendor.
  • Servion takes a consulting-led approach to enable enterprises to plan their own customer engagement hubs.
  • The company recently added machine learning capabilities to its omnichannel customer experience platform.

Features and Benefits

  • Analyzes Servion’s experience delivering contact centers solutions.
  • Provides the necessary scope of capabilities required to deploy a CEH offering.

Key questions answered

  • What are the key capabilities required to deploy a customer engagement hub?
  • What are the requirements to enable seamless, omnichannel engagement across an enterprise?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Servion on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Further reading
  • Author

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