skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

This is an assessment of the Cyara Omnichannel Customer Experience Testing Platform, a tool to test and assess operational processes and ensure smooth interactions in customer journey management within the customer engagement environment.

Highlights

  • In the omnichannel contact centers of the future, competitive differentiation will be achieved by providing seamless and flawless customer service, and only enterprises delivering on this will maximize customer loyalty and longevity.
  • Therefore, initial testing and ongoing monitoring of contact center performance across all access channels is essential.

Features and Benefits

  • Understand how well prepared an enterprise is to handle multichannel customer interactions.
  • Learn to identify and evaluate effective customer experience testing platform offerings for effectiveness and value.

Key questions answered

  • What makes a customer engagement platform leading edge, and how will these tools affect customer interaction performance?
  • Why should the Cyara Omnichannel Customer Experience Testing Platform be on your shortlist of possible testing and monitoring purchases?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put the Cyara Omnichannel Customer Experience Testing Platform on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now