skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration


Aspect Software is an emerging player in the contact center cloud and cloud workforce optimization spaces. The company appears to be well-positioned to compete over the long term while continuing to invest in new product capabilities and potentially engage in M&A activity in the second half of 2017.


  • Aspect’s 2016 financial successes are indicative of a company that has remained steadfast to its core strategy and beliefs as it strikes out on the path to cloud adoption.
  • Aspect intends to focus its attention in 2017 on cultivating the organization through customer journey alignment.
  • Its new platform, Aspect Via, solves the challenge facing many contact centers, which is how to manage separate products over separate interfaces.

Features and Benefits

  • Discusses how, as increasing market pressures drive changes among contact center vendors, players must challenge the status quo, with the development of more-nimble business models and less-complex go-to-market strategies.
  • Argues that legacy-laden companies must shed their myopic approach to selling and strategy.

Key questions answered

  • What are Aspect's 2016 financial results?
  • What are the key drivers of growth for Aspect in 2017?

Table of contents

Ovum view

  • Summary
  • Repositioned for cloud momentum
  • Continued growth in 2017 will come from the cloud


  • Author

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Enterprise Decision Maker, Enterprise IT Strategy and Select...

    2017 Trends to Watch: Big Data

    By Tony Baer 21 Nov 2016

    The breakout use case for big data will be fast data. The Internet of Things (IoT) is increasing the urgency for enterprises to embrace real-time streaming analytics, as use cases from mobile devices and sensors become compelling to a wide range of industry sectors.

    Topics Big data and analytics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now