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Introduction

Interactive Intelligence's executives used their recent conference to remind the industry that premise platforms like CIC are a long way from dead.

Highlights

  • The shift in how infrastructure is deployed is upending strategies across the vendor landscape.

Features and Benefits

  • Describes Interactive's strategy with regard to its legacy premise platforms.
  • Explores what Interactive's leadership thinks will be the leading edge of technology in the next five years.

Key questions answered

  • What is Interactive's strategy in balancing premise and cloud platforms?
  • Does Interactive have plans to end-of-life its premise platform, CIC?

Table of contents

Ovum view

  • Summary
  • CIC and PureCloud continue to coexist
  • 2017 strategy takes shape
  • Where Interactive thinks the industry is going

Appendix

  • Further reading
  • Authors

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