skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration


Despite challenging market conditions, Teleperformance saw 7.5% organic revenue growth from 2014 to 2015. One of the reasons that Teleperformance has continued to succeed is its focus on adapting its services for digital consumers.


  • One of Teleperformance’s new standout offerings is its custom advice around omnichannel strategy for its large enterprise customers. This consulting service centers on the company’s vast in-house data resources, enabling businesses to make targeted decisions in adapting their customer service to digital consumers.
  • Social media also plays a vital role in its omnichannel strategy with the investment that Teleperformance has made in the e-Performance Hub. A team of social media experts reviews data from across industries to discover competitive topics and trends.

Features and Benefits

  • Understand how Teleperformance has adapted its services to meet omnichannel contact center demands.
  • Learn about how Teleperformance trains its agents for social media and chat channels.

Key questions answered

  • How should contact centers adapt their support options to include digital channels?
  • What services does Teleperformance offer to help contact centers move to an omnichannel strategy?

Table of contents

Ovum view

  • Summary
  • Teleperformance combines social media and survey research to offer tailored omnichannel advice
  • It trains and deploys both web chat and social media agents
  • Teleperformance must maintain momentum in a difficult market


  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now