This report provides important data points on why IVR (interactive voice response) is still so critical for organizations. It gives businesses reasons to upgrade and describes how to incorporate the IVR experience with other customer interaction channels.
Europe, Middle East & Africa team - +44 (0) 207 017 7700
Asia-Pacific team - +61 (0)3 960 16700
US team - +1 646 957 8878
Already an Ovum client? Login to the Knowledge Center now