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Introduction

Interactive Intelligence has proved itself to be an innovative and adaptive player in the cloud contact center space, continuing to develop its offerings.

Highlights

  • Interactive Intelligence was one of the first premise-based vendors to offer its own cloud contact center solution.

Features and Benefits

  • Understand how Interactive Intelligence is evolving to meet market demands in the multichannel contact center interaction space.
  • Learn about the strengths, weaknesses, opportunities, and threats pertaining to Interactive Intelligence’s cloud contact center suite.

Key questions answered

  • Why consider Interactive Intelligence’s cloud contact center solutions?
  • What are the key strengths and weaknesses of Interactive Intelligence’s platform?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Interactive Intelligence’s cloud contact center solutions?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

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