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Introduction

Interactive Intelligence has proved itself to be an innovative and adaptive player in the cloud contact center space, continuing to develop its offerings.

Highlights

  • Interactive Intelligence was one of the first premise-based vendors to offer its own cloud contact center solution.

Features and Benefits

  • Understand how Interactive Intelligence is evolving to meet market demands in the multichannel contact center interaction space.
  • Learn about the strengths, weaknesses, opportunities, and threats pertaining to Interactive Intelligence’s cloud contact center suite.

Key questions answered

  • Why consider Interactive Intelligence’s cloud contact center solutions?
  • What are the key strengths and weaknesses of Interactive Intelligence’s platform?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Interactive Intelligence’s cloud contact center solutions?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Further reading
  • Author

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