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In 2013 Ovum undertook research into the market for global telco service providers that offer enterprise-class contact center services. This is an overview and update of Orange Business Services’ contact center services portfolio and global offer.


  • OBS considers the contact center market “strategic” and aspires to be a leader in customer journey integration with IPT, business voice, and collaboration.

Features and Benefits

  • Evaluates the partner ecosystem that Orange has assembled to provide contact centers globally.
  • Indicates areas of strength and opportunity for Orange as it expands its portfolio into the cloud.

Key questions answered

  • What are OBS's key strengths and weaknesses?
  • How broad is OBS's geographic reach, and where are likely targets for expansion?

Table of contents


  • Introduction
  • Download 1: Telco Strategies for Contact Center Services: Orange Business Services

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