skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

In 2013 Ovum undertook research into the market for global telco service providers that offer enterprise-class contact center services. This is an overview and update of Orange Business Services’ contact center services portfolio and global offer.

Highlights

  • OBS considers the contact center market “strategic” and aspires to be a leader in customer journey integration with IPT, business voice, and collaboration.

Features and Benefits

  • Evaluates the partner ecosystem that Orange has assembled to provide contact centers globally.
  • Indicates areas of strength and opportunity for Orange as it expands its portfolio into the cloud.

Key questions answered

  • What are OBS's key strengths and weaknesses?
  • How broad is OBS's geographic reach, and where are likely targets for expansion?

Table of contents

Summary

  • Introduction
  • Download 1: Telco Strategies for Contact Center Services: Orange Business Services

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now