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Introduction

CX Index offers a SaaS-based competitive benchmarking service that can provide insight into relative performance across common industry-specific customer journeys.

Highlights

  • CX Index is a young, innovative company that has the potential to disrupt the traditional benchmarking industry by delivering real-time, closed-loop, comparative performance metrics that can be integrated with a firm’s operational systems.

Features and Benefits

  • Evaluates CX Index's competitive benchmarking service.
  • Assesses how effectively CX Index has mapped out and can benchmark standard customer journeys.

Key questions answered

  • How does competitive benchmarking work to drive improvements in the customer experience?
  • What is different about CX Index as a competitive benchmarking service?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put CX Index on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Further reading
  • Author

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