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Introduction

All enterprises are now software-driven ones, with applications – and application service providers – integral to their success. This report highlights the key trends that will have the biggest impact on the application services space in 2018.

Highlights

  • Service providers will need to transition into partners who can bring together business and technological expertise, advise client organizations on their digital roadmaps, and help craft products and services that meet end-customer expectations.
  • Automation will take a cognitive turn as service providers look at taking costs out of their own delivery models to compensate for market changes, but without reducing the effectiveness or performance of their solutions.
  • The ability to adopt design thinking to help client organizations visualize the potential of digital technologies, and combine it with vertical and business process expertise, will become a critical differentiator.

Features and Benefits

  • This report evaluates some of the major factors that will impact the evolution of the application services segment over the coming year.
  • The report identifies three key developments that will significantly alter the way in which application services are delivered.

Key questions answered

  • What are the major application services trends for 2018?
  • How will application services portfolios evolve in 2018 to leverage newer technologies in service delivery?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for vendors

Cognitive-enabled service delivery models will rise in popularity

  • Cost, compliance, and efficiency will drive greater adoption of cognitive systems in the application services space

Application services will need to include consulting to drive digital strategies

  • Demonstrating how to leverage emerging technology will become a core differentiator

Design thinking will become a critical element of vendor portfolios

  • The ability to visualize client applications is becoming a key differentiator

Appendix

  • Methodology
  • Further reading
  • Author

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