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Introduction

This is a review of major events and issues in the application services market, with a spotlight on the challenges facing BPO.

Highlights

  • Spotlight issue: Business process outsourcing (BPO)
  • News of note
  • Contracts and renewals

Features and Benefits

  • Identifies key events in the global application services market
  • Analyzes effects of automation and transformation on BPO

Key questions answered

  • What is happening in the applications services market in 1Q17?
  • What geographies have IT services contracts coming up for renewal?
  • What geographies have BPO contracts coming up for renewal?

Table of contents

Summary

  • Introduction
  • Download 1: The Changing Fundamentals of BPO: Contracts and Market Data Point to a Market Under Threat

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