skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

This report looks at the current state of play in automation, evaluates the key success factors in partnering effectively on automation projects, and provides a brief preview of what is to come as automation, analytics, and AI converge.

Highlights

  • There is no "one size fits all" automation technology. No single tool is likely to competently meet the entire range of any given enterprise's needs.
  • Process expertise is key, not just at industry and department levels – specific customer level expertise is best.
  • Automation is now solving the problem that BPO has solved in the past via labor arbitrage.

Features and Benefits

  • Evaluates the key success factors in partnering effectively on automation projects (from an enterprise, IT services provider, and technology vendor perspective)
  • Provides a brief preview of what is to come as automation, analytics, and artificial intelligence (AI) converge.

Key questions answered

  • What are the lessons learned so far in automation implementation?
  • What should enterprises, automation platform vendors, and IT services providers keep top of mind to ensure long-lasting relationships and successful implementations?

Table of contents

Summary

  • In brief
  • Ovum view
  • Recommendations

Automation today

  • The virtual workforce is here and on the increase
  • There is no clear and agreed terminology for automation
  • Software robots are up and running

Partnering for automation

  • The partnerships in place for automation are multitudinous

Partnering – keys to success

  • For all players: enterprises, IT service vendors, and technology vendors
  • For the enterprise
  • For the IT services vendors
  • For the platform (software) vendors

Automation is converging with analytics

  • A tipping point lies ahead

Appendix

  • Methodology
  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - +44 (0) 207 017 7760 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now