skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

Many Indian IT service providers (ITSPs) are challenged today by the threat of automation and its potential impact on their labor arbitrage business model. A way out is in quickening the speed of digital transformation. We examine the external and internal challenges that Indian IT service providers face today, and recommend a few ways to address these challenges.

Highlights

  • Some Indian ITSPs are slow to transition away from labor arbitrage. But the headwinds are strong. For example, the impact of a contraction of US H-1B visas is being felt across the Indian business process outsourcing providers - threatening to increase operational costs and shrink the margins for many of these providers.

Features and Benefits

  • Analyzes how Indian ITSPs can help customers join up disparate parts of the customer journey.
  • Assesses the level of training Indian ITSPs must invest in to broaden and deepen employee skills and relevance in the digital era.

Key questions answered

  • Why is there an urgent need for some Indian ITSPs to transform away from being purely labor-arbitrage players to more holistic IT providers?
  • How can Indian ITSPs succeed in their digital transformation?

Table of contents

Ovum view

  • Summary
  • Most IT service providers will struggle to survive in the digital era
  • Refocus efforts on improving the customer journey

Appendix

  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now