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Australia's Telstra continued to assert itself as a global enterprise service provider at this year's Vantage conference. The company is simplifying its global product portfolio to improve customer engagement.


  • Telstra has appointed leaders for each global product segment, namely for global connectivity and networks, global platforms, and global applications.

Features and Benefits

  • Provides an assessment of Telstra's main announcements at Telstra Vantage.
  • Telstra's initiative to simplify customer engagement breaks organizational silos to deliver a consistently positive customer experience.

Key questions answered

  • How will Telstra align its global products/services to serve customers?
  • What challenges will this present for Telstra?

Table of contents

Ovum view

  • Summary
  • A keen focus on getting the customer experience right
  • Enterprise customers will need to ask about developmental milestones
  • While the announcements are exciting, there is much to do


  • Further reading
  • Authors

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