skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Ovum view


Dimension Data has acquired Ceryx, a privately held provider of services for integrating and managing Microsoft Office365 and hybrid email environments. Ceryx's Cloud Control is an administrative control environment for enterprise mail and messaging. The Canadian-headquartered provider helps customize and manage hybrid cloud mail environments for enterprises that need more than just a simple Office365 migration.

Ceryx will help Dimension Data respond to the demand for Office365-based hybrid mail environments

Dimension Data is a long-established provider of multi-tenanted and private cloud environments. Its strategy has been to add services, in particular Microsoft services, to its cloud platform. To that end, it has acquired Ceryx, a Canadian provider of Cloud Control, a single user interface for managing and operating Office365 and hybrid email environments. Many enterprises are attracted to Office365, because of Microsoft's licensing model which allows them to consume email services from its multi-tenant public cloud, while retaining other components, such as SharePoint, on-premise or in a private cloud. Other enterprise customers want to segment their workforce into basic users of shared mail on Office365 and "power" users with applications and workloads that need to run in private clouds for reasons of privacy, security, and performance.

Ceryx has developed a successful business migrating enterprises from on-premise Exchange to customized hybrid mail and messaging environments and onboarding customers to its Cloud Control management application. Cloud Control is designed to mask the complexity of managing Office365, especially in hybrid mail environments, and Ceryx has also added self-service automation for level-1 and -2 service requests within the tool. Many large customers struggle with the transition from on-premise to hybrid environments and this creates demand for the types of tools and professional services Ceryx offers.

Ceryx is a good fit for Dimension Data. Office365 threatens to eat the mail hosting providers' lunch, so they need to find ways to remain relevant to customers and provide the services Microsoft doesn't want to offer. Ceryx brings the skills and IP to deliver hybrid cloud integration for enterprise mail customers. The Ceryx customer base is primarily located in the US and Canada, but has recently been extended to Europe, via strategic channel partner IBM Global Services. The fact that Ceryx is IBM's partner of choice for managing the Microsoft email component in its IT outsourcing engagements attests to the high regard for the Ceryx solution. The acquisition also validates Dimension Data's strategic objective of increasing its presence in North America and will make a small but significant contribution to meeting its aggressive growth target for the region.


Further reading

Enterprise Services Snapshot: Dimension Data, TE0005-000729 (August 2015)


Ian Brown, Senior Analyst, Enterprise Services

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now