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Sourcing and leveraging third parties to deliver services is entering a new phase of maturity.


  • Less than 3% of respondents stated they would not outsource again, an improvement on previous years where up to 20% held this position.
  • Forty-five percent of respondents expect to spend more than 50% of their IT budgets with external service providers in 3 to 5 years, with a focus on access to service providers’ capabilities, stability, IT security, and access to skills.
  • Spending on cloud ranked second in predicted spend allocations, ahead of applications services and BPO.

Features and Benefits

  • Gain insight into what is driving buyers in their sourcing decisions.
  • Understand the impact of newer technologies on the decision cycle.
  • Understand the key barriers to adoption.

Key questions answered

  • Which areas are influencing the decision process?
  • What are the preferred supplier types?
  • Where are buyers likely to spend their precious IT budgets?

Table of contents


  • Introduction
  • Download 1: Sourcing Strategy Survey: Key Trends

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