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This Ovum Decision Matrix assesses seven leading managed security providers’ services. Each offers a broad set of integrated services designed to augment or replace some or all of the functions of the customer’s security operations.


  • The managed security services Decision Matrix assesses providers on 18 criteria across three dimensions: offering, execution, and market impact.

Features and Benefits

  • Identifies the leading service providers and the strengths and weaknesses of the challengers.
  • Helps customers choose the provider that best aligns with their current and future security needs and service delivery preferences.

Key questions answered

  • What should I look for in a managed security services provider?
  • Which service providers are best aligned to my security needs and budget?

Table of contents


  • Catalyst
  • Ovum view
  • Key findings

Service provider selection

  • Inclusion criteria
  • Exclusion criteria
  • Methodology
  • Ovum ratings

Market and service analysis

  • Ovum Decision Matrix: Managed Security Services, 2016–17
  • Market leaders: managed security services
  • Market challengers: managed security services
  • Market outliers: managed security services

Market leaders

  • Market leaders: Offering
  • Market leaders: Execution
  • Market leaders: Market impact

Vendor analysis

  • CGI (Ovum recommendation: Outlier)
  • CSC (Ovum recommendation: Challenger)
  • Dell SecureWorks (Ovum recommendation: Challenger)
  • Hewlett-Packard Enterprise (Ovum recommendation: Leader)
  • IBM (Ovum recommendation: Leader)
  • TCS (Ovum recommendation: Challenger)
  • Unisys (Ovum recommendation: Challenger)


  • Methodology
  • Further reading
  • Author

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