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Introduction

The need for people to connect and collaborate to drive their businesses forward is fundamentally changing how organizations interact with customers, users, staff, and partners.

Highlights

  • Technology proliferation creates heightened expectations around connection and collaboration.

Features and Benefits

  • Learn how to facilitate a shift to digital services through collaboration and connectivity.
  • Assesses how Thames Valley Housing is addressing the shift to digital services.

Key questions answered

  • What do I need to consider for my digital strategy future?
  • Who has successfully managed a shift to digital services?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises

Technology proliferation creates heightened expectations around connection and collaboration

  • There is a growing need to embrace, not block, this change

The future hinges on combining talent and technology

  • Ensure all "stakeholder" components are addressed and integrated

Lessons to be learned from the public sector

  • How Thames Valley Housing is addressing the shift to digital services

Appendix

  • Further reading
  • Author

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