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Introduction

This Ovum Quarterly Briefing provides an objective assessment of the principal happenings during 2Q15 in the contact center outsourcing sector.

Highlights

  • Financial performance among publicly traded contact center outsourcers in 2Q15 was varied. While some firms exceeded their 2Q14 numbers, a significant number did not.
  • A number of executive movements occurred during 2Q15, showing a degree of fluidity among leadership within the outsourced contact center space.
  • The number of publicly announced contact center outsourcing contracts during 2Q15 was minimal.

Features and Benefits

  • Learn about the financial performance among publicly traded contact center outsourcers in 2Q15.
  • Determine which contact center executives took on new roles in 2Q15.
  • Understand which new contact center outsourcing contracts were signed in 2Q15.
  • Gain insight into the capacity changes that took place in 2Q15.

Key questions answered

  • How did publicly traded contact center outsourcers perform during 2Q15?
  • Which executives in the outsourced contact center sector took on new jobs in 2Q15 and which firms did they join?
  • What capacity changes occurred in 2Q15 among contact center outsourcers?

Table of contents

Summary

  • Introduction
  • Download 1: CRM Outsourcing Quarterly, 2Q15
  • Methodology
  • Further reading

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