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This Ovum CRM Outsourcing Quarterly Briefing highlights the key developments in contact center services during 1Q15.


  • Generally, there was good financial performance among most publicly traded contact center outsourcers during 1Q15.
  • Industry happenings among contact center outsourcers were punctuated with new executive hires and capacity expansion between January and March 2015.

Features and Benefits

  • Learn about how publicly traded contact center outsourcers performed financially during 1Q15.
  • Understand what were the principal industry happenings among contact center outsourcers during 1Q15.
  • Gain insight around the major contract signings among contact center outsourcers in 1Q15.
  • Get a look at the main findings of Ovum's most recent CRM Outsourcing Business Trends Survey.

Key questions answered

  • How did publicly traded contact center services vendors perform during 1Q15?
  • What were the major industry happenings among contact center outsourcers during 1Q15?
  • What were the main contracts signed by CRM outsourcers during 1Q15?
  • What were the major trends that Ovum's 2015 CRM Outsourcing Business Trends Survey uncovered?

Table of contents


  • Introduction
  • Download 1: CRM Outsourcing Quarterly, 1Q15
  • Methodology
  • Further reading

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