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Introduction

This slidepack provides contact center outsourcers with a blueprint in how best to win new business in 2015 and beyond. Key themes include targeting the right enterprise decision-makers, identifying the principal challenges of in-house contact centers, and outlining the need to evolve the outsourcer's marketing message.

Highlights

  • Price remains a big part of an outsourcing deal, but is just one of several value elements that vendors need to highlight

Features and Benefits

  • Gain insight into the importance of pricing within the outsourcer's value proposition.
  • Determine the right decision-makers within enterprises that can make or break an outsourced contact center deal.

Key questions answered

  • Who are the key players within enterprises that can help an outsourcer win a deal?
  • How should outsourcers market their services and solutions in today's commercial environment in order to maximize their market presence?
  • What are the principal drivers for enterprises to move to an outsourcer, and how should outsourcers position their services in a relevant fashion?

Table of contents

Summary

  • Introduction
  • Download 1: Winning in CRM Outsourcing: 2015 and Beyond

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