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This forecast outlines the levels of major contact center outsourcing in APAC. It splits the outsourced contact center workstations by country, vertical industry, function and offshore delivery.


  • The pace of growth in developing APAC markets for contact center outsourcing will continue aggressively through 2020.

Features and Benefits

  • Learn about overall contact center outsourcing market growth in APAC, as well as in the major individual markets.
  • Understand the evolution of emerging and mature vertical markets across APAC.

Key questions answered

  • To what extent will the functional split in outsourced contact centers change in APAC?
  • How will the offshoring dynamic shift in APAC contact center outsourcing over the next five years?

Table of contents


  • Introduction
  • Download 1: CRM Outsourcing Forecast: Major Markets in APAC, 2014–20

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