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In 2018, CIOs must continue evolving the functional capabilities of the IT department to support the ongoing digital needs of their business functions while establishing a sustainable delivery model to adapt to the next mega-trend after digital.


  • For organizations to be successful in realizing their digital agenda it is essential that they operate in an adaptive and scalable manner that is attuned to the pace and cadence of business function operating models.

Features and Benefits

  • Understand what elements should be addressed to enable the IT function to evolve with a digital agenda.
  • Learn why pivoting IT service delivery to address business goals now supports identifying opportunities to evolve business services.

Key questions answered

  • What factors must every CIO address while strategically pivoting IT to support digital business goals?
  • How should CIOs balance targeted delivery with organization-wide goals and drive success from failure indicators?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for the CIO
  • Recommendations for vendors

Ongoing trends: pivoting IT service delivery to address business goals

  • Balance targeted delivery with organization-wide goals
  • Drive success by identifying and managing failure indicators

Incoming trends: identifying opportunities to evolve business services

  • Evolving the value of analytics through machine learning
  • Cybersecurity is a fundamental business challenge, not an IT challenge

Outlying trends: anticipating now to leverage future business value

  • The practical opportunity of quantum computing
  • The potential of a truly independent deep-learning intelligence


  • Further reading
  • Author

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