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Introduction

Measuring the cost of IT investments and operation is an important undertaking that requires buy-in from the IT department and all stakeholders. Better decision-making will be achieved if IT management has a good understanding and control of the current environment.

Highlights

  • Measuring the cost of IT investments is an important undertaking.

Features and Benefits

  • Understand that effective control of the IT portfolio is an essential part of the IT management discipline.
  • Understand that IT should automate the performance process, embracing both macro and micro measures.

Key questions answered

  • Why do stakeholders require an overall measure of the efficiency of the IT function?
  • How can a framework help integrate the business, financial, and technical views of the IT function?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises

Measuring the cost of IT investments is an important undertaking

  • Organizations should look to put in place investment measures and techniques

Effective control of the IT portfolio is an essential part of the IT management discipline

  • A clearer understanding of where IT resources are being spent is enabled with portfolio management

IT should automate the performance process embracing both macro and micro measures

  • A trap many organizations fall into is to give priority to micro measures instead of letting macro measures drive the process

A framework can help integrate the business, financial, and technical views of the IT function

  • The framework highlights the important IT capabilities required to monitor an efficient and effective IT operation

Appendix

  • Author

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