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Enterprises should seek greater efficiencies from building licensing intelligence into processes around service requests for software resources, and subsequent approvals and fulfillment.


  • A major potential benefit is the reduction of excessive costs to the organization from unnecessarily feature-rich resources. Another is the prevention of requests being completed without assurance that license compliance will be maintained.

Features and Benefits

  • Understand how to build greater cost awareness and licensing-based insight into the different stages of the overall process of resource provision
  • Understand how to introduce a process step to offer resources that would be covered by current licensing stocks.
  • Suggestion: make an intelligence-assisted assessment of what level of software features are actually needed for the user’s role, before approval.

Key questions answered

  • How can license compliance be managed while enabling mobile workers the self-service, independent app access they want?
  • How can excessive costs arising from users requesting fully-featured software they don't need be limited?.

Table of contents

Ovum view

  • Summary
  • The cost of inappropriate provisioning can be reduced
  • Fulfilment of user requests causing non-compliance can be prevented
  • Self-service and self-provisioning will have to be provided more broadly in future, and better managed


  • Further reading
  • Author

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