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Introduction

At the Amdocs Digital Summit in Las Vegas, Nevada, the focus of the day's presentations and conversations was what digital means and will mean to Amdocs' existing and future customers, respectively. Its digital leadership team presented a compelling and practical view of what digital means for the telecommunications industry.

Highlights

  • Amdocs’ senior executives also framed the day in terms of four easily identifiable features it considers central to digital: immersive engagements, data intimacy, new revenue streams, and service agility. In Ovum’s view, many – if not all – of these characteristics can be summed up by the term customer centricity.

Features and Benefits

  • Learn how to simply define "digital" and what it means for customer experience in your organization.
  • Understand how Amdocs and other technology vendors are assisting their customers with digital transformation.

Key questions answered

  • What are the key features of digital transformation programs focused on delivering improved customer experience?
  • How is the industry partnering to deliver more comprehensive solutions for digital requirements?

Table of contents

Ovum view

  • Summary
  • Customer centricity is the overarching rule of the new digital world
  • Customers and partners help make the digital point

Appendix

  • Author

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