skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

At the Amdocs Digital Summit in Las Vegas, Nevada, the focus of the day's presentations and conversations was what digital means and will mean to Amdocs' existing and future customers, respectively. Its digital leadership team presented a compelling and practical view of what digital means for the telecommunications industry.

Highlights

  • Amdocs’ senior executives also framed the day in terms of four easily identifiable features it considers central to digital: immersive engagements, data intimacy, new revenue streams, and service agility. In Ovum’s view, many – if not all – of these characteristics can be summed up by the term customer centricity.

Features and Benefits

  • Learn how to simply define "digital" and what it means for customer experience in your organization.
  • Understand how Amdocs and other technology vendors are assisting their customers with digital transformation.

Key questions answered

  • What are the key features of digital transformation programs focused on delivering improved customer experience?
  • How is the industry partnering to deliver more comprehensive solutions for digital requirements?

Table of contents

Ovum view

  • Summary
  • Customer centricity is the overarching rule of the new digital world
  • Customers and partners help make the digital point

Appendix

  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - +44 (0) 207 017 7760 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now