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Introduction

In 2017, telecoms operations and IT will be characterized by CSP’s effort to handle the three Ds – delivery, data and, digital services.

Highlights

  • More CSPs will launch digital services in 2017. As a result, they will roll out more revenue management systems and invest in technologies that improve the customer experience and support personalization and deeper customer engagement.

Features and Benefits

  • Understand CSP business strategies for 2017.
  • Understand the technology enablers for CSP business strategies in 2017.

Key questions answered

  • What are the technology trends to watch in the telecoms industry in 2017?
  • What are the drivers of the technology trends to watch in 2017?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Business trends and technology enablers

  • IT budgets grow as CSPs invest in digital enablement

CSPs will eagerly bring digital services to market in 2017

  • Wide-scale digital transformation takes over the industry
  • More, not fewer business support systems rolled out to support digital services
  • Customer experience and self-care have become more personalized

Network performance gets an upgrade

  • Big data and analytics are critical to CSPs' evolution
  • CSPs will invest in automation to improve network efficiency

CSPs prepare for virtual and hybrid environments

  • Business and operational support systems move to the cloud
  • Service orchestration capabilities come to the forefront

Appendix

  • Methodology
  • Further reading
  • Author

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